Returns & Exchanges | Store Policies
CamaroStoreOnline.com
Returns & Exchanges
All returns and exchanges are handled by email through a return authorization. Start here.
help@camarostoreonline.comReturns and exchanges are handled through an online return authorization. Please contact us via email at help@camarostoreonline.com to obtain your return authorization, and include your name, address, order number, the items involved, and the reason for your return or exchange. See International Orders below for information on international returns and exchanges.
Timeframe & Fees
All items must be returned within 30 days of delivery, in new condition and in the original packaging as received. All authorized and accepted refunds for items returned within 30 days of delivery may be processed in the form of store credit or to the original payment method, minus any applicable restocking fee. We do not refund freight or shipping charges on returns or exchanges. Items that have already been worn, installed, or used are not eligible for return or exchange.
Restocking Fees
Returns are subject to a 15% restocking charge, deducted from the refund. Depending on the supplier, some items carry a restocking fee of up to 30%.
Restocking fees are set by the manufacturer or supplier of the item, not by us, which is why they vary. When you contact us for a return authorization, we will confirm the exact restocking fee that applies to your item before anything is processed — you'll never be surprised by it after the fact.
The only exceptions are if the product received is defective, or if the incorrect item was shipped. In those cases no restocking fee applies.
Please allow up to 14 business days for returns to be processed.
For returns and exchanges, the customer is responsible for return shipping and any price difference between items. Only in the event that you were shipped the incorrect item from what was ordered will return shipping not be the responsibility of the customer.
Items That Cannot Be Returned
Custom, Personalized & Made-to-Order Items
Custom, personalized and select items are not returnable or exchangeable, because these items are made to order based on your color, logo, and personalization selections. These items include:
- Floor mats
- Select jackets
- Luggage
- Car covers
- Stainless steel dress-up products
- Made-to-order parts
- Shift boots and covers
- Roof panels
- Signs, clocks and glassware
- Any item in the store with customization options
Please be sure to read each product description thoroughly before ordering. If you have any question about fitment or sizing on one of these items, email us the direct link to the product first — we're glad to check before you commit.
Return Authorization
If a return is authorized, we will provide details on where the items should be sent for return and exchange processing.
Please allow our team sufficient time to obtain the necessary return authorization information from our manufacturers and suppliers. We will send the information to you as soon as it is available. Be sure to ship return authorizations back within 7 days of receipt to avoid unnecessary delays in reviewing your return.
To begin, email help@camarostoreonline.com with your name, address, order number, the items involved, and the reason for your return or exchange.
Order Cancellation
We are happy to accept cancellations for a refund on any item that has not yet been processed or shipped. Please be aware that we aim to fulfill orders within 24 hours or less, so the window for modifying or cancelling an order is very small. The sooner you write, the more likely we are to catch it before it goes out.
Please note that all cancellations are subject to a 3% cancellation fee to cover transaction and processing costs.
Cancellations Must Be Requested by Email
To cancel or modify an order, email help@camarostoreonline.com immediately with your order number and what you need changed. We aren't able to take cancellation requests by phone — a written request gives us a timestamp and a record, which matters when we're racing a shipment out the door.
If your order or specific items are unable to be modified in time, return shipping will be the responsibility of the customer should you choose to return or exchange the items.
Holiday Gift Returns & Exchanges
We know many customers order Christmas gifts well in advance, and that a gift bought in November may not be opened until December 25 — well past our normal 30-day window.
So we extend it. Gifts purchased in November and December may be returned or exchanged through January 14, even if more than 30 days have passed since the delivery date. All other conditions of this policy still apply — items must be in new, unused condition in their original packaging, and custom or personalized items remain non-returnable.
After January 14, the standard 30-day policy resumes.
Shipping Protection & Lost, Stolen or Damaged Packages
CamaroStoreOnline.com is not responsible for lost, stolen or damaged packages, but does offer Route Shipping Protection as an add-on option for a small fee on all orders, which provides coverage against loss, theft or damage. We highly recommend all customers include Route Shipping Protection on their orders. You will see the option to include it in your cart before checkout. Route Shipping Protection must be purchased at the time of the order in order to file claims related to lost, stolen or damaged packages.
Please note: once an order that includes Route Shipping Protection has been delivered, the cost of Route Shipping Protection is non-refundable, as the service was used to protect the order.
If merchandise is marked as delivered but has not been received, customers have a 30-day window from the date of the marked delivery to report their package as lost, missing, or stolen.
Damaged or Incorrect Merchandise Claims
Photos Are Required for Every Claim
Photos are required for all damage and defect claims, order shortages, and claims of incorrect items. Do not discard the box or the original packaging.
Email your photos and your order number to help@camarostoreonline.com. These claims cannot be processed over the phone, because we need the documentation to open a claim with the manufacturer or carrier on your behalf.
CamaroStoreOnline.com is not responsible for any claims that arise from damage if notification is given more than 30 days after receipt of delivery. Damage claims may not be submitted after installation or use. Once an item is used or installed, CamaroStoreOnline.com is not liable for damages or imperfections.
We do recommend checking the contents of your shipment as soon as it arrives, ideally in the presence of the person delivering it. Should any damage or imperfection be discovered, inform the carrier and let us know as soon as you can — the sooner we know, the stronger the claim. If all or part of your order is damaged upon delivery, take a photo and email it to help@camarostoreonline.com.
Please note that we are not responsible for any apparel items that fade, snag, stretch, shrink, or otherwise show signs of wear more than 30 days after delivery. This includes damage resulting from normal use, washing, or improper care. No exceptions will be made beyond this 30-day window.
In cases where the incorrect item or merchandise has been received, please reach out to us with images of the inaccurately received product within 30 days from the delivery date of your purchase.
When filing a lost or damaged package claim, replacements and refunds will not be fulfilled until the claim is processed and approved. All returned items are subject to inspection and approval prior to store credit being issued. Be sure to carefully repackage any return shipments for refund or exchange to prevent shipping damage. Any item that has been used, installed, damaged or shipped improperly by the customer, based on our sole discretion, is not eligible for return. Any items received back that are found to have been installed, altered or damaged will be returned to you at your expense.
Oversized & Fragile Items
Some items do have an additional oversized or fragile shipping fee required on the product page. In the event of an authorized return or exchange on oversized or fragile shipping items, the oversized or fragile shipping charge will not be refunded.
International Orders
Due to the increased cost of international shipping, we can't offer multiple shipments on orders placed outside the United States. All orders must be sent complete in their entirety, which may cause an increased waiting time. Our standard lead time for international orders is 3–4 weeks. If a custom item is included in the order, its production time is in addition to the standard international lead time, not included within it. Please contact us at help@camarostoreonline.com to discuss any concerns — we're happy to help.
Customs, Duties & Taxes
All international shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in your order total or shipping cost at checkout.
If a package is refused, abandoned, or returned to sender due to non-payment of customs duties or taxes, please be aware of the following:
- Refunds will not be issued. We are unable to refund the original order or shipping costs, as these expenses have already been incurred.
- Reshipping is available only if the package is returned to sender. If your package is successfully returned to us and you would like us to reship your order, you will be responsible for a reshipment fee covering the new shipping cost and any applicable carrier surcharges.
- Destroyed or disposed packages. If a package is destroyed or disposed of by customs or the carrier due to non-collection or non-payment of duties, we cannot be held responsible and no refund will be issued.
We strongly recommend checking your country's import regulations and duty rates before placing an order. If you have questions about whether duties may apply to your shipment, please contact us before ordering.
Additional Expenses
CamaroStoreOnline.com is not liable for any third party expenses, or any other expense related or unrelated to items purchased from CamaroStoreOnline.com. Such expenses include installation costs, storage costs, towing costs, additional hardware costs, reroute costs from the carrier, and reship costs for items returned due to the carrier's inability to deliver the order to the address provided at checkout.
Warranty
CamaroStoreOnline.com and our manufacturing partners will not honor warranty requests due to shipping damage, improper handling or installation, neglect, accidents, or competitive use. Customers should ensure fit before installation so as not to void their return or exchange opportunity.
Additional Information & Terms
- These current policies supersede any and all prior policies that may be found in older published material.
- Gift cards and store credit are not redeemable for cash and will not be replaced or honored for payment if lost or stolen, unless required by law.
- Any and all refunds and credits will be processed at the sole discretion of CamaroStoreOnline.com.
- All payments are due at the time of purchase.
- C.O.D. (Collect On Delivery) return packages are not accepted.
- CamaroStoreOnline.com is not responsible for shipping charges that may be incurred if an incorrect address is provided. Be sure to enter the correct address when placing your order.
- In rare instances, for customers who choose to purchase using PayPal, we are not able to process exchanges. Authorized and eligible return items bought using PayPal will be refunded back to your PayPal payment method upon return receipt.
By placing an order with CamaroStoreOnline.com, you are agreeing to the above terms and conditions for returns and exchanges.