If your question isn't answered here, email us at help@camarostoreonline.com with your order number and we'll take it from there. We're a small team in Charlotte, North Carolina, and we read everything that comes in.

Ordering & Payment

Security, charges, and discounts.

Is my personal information kept private? Is it safe to use my credit card?

Yes. Your personal information is kept secure, and it's safe to use your credit card on our website.

When is my credit card charged?

Your card is charged at the time the order is placed. Payment is taken at checkout to reserve your items and begin processing — we aren't able to defer payment until the time of shipment, and we don't offer delayed payment options.

Can I cancel or change my order after placing it?

Yes, as long as the order hasn't been fulfilled and shipped yet. Email us at help@camarostoreonline.com with your order number as soon as possible — the sooner you write, the more likely we can catch it. Cancellations are subject to a 3% cancellation fee, which covers the credit card processing charges we incur when the order is placed and are not refunded to us when it's cancelled. Once an order has shipped, it becomes a return rather than a cancellation.

Do you offer discounts or promo codes?

We do. Our email and text subscribers each receive their own welcome offer, and sitewide sales and clearance drops go out to those lists first. See our discounts and promo codes page for what's currently available, or join the email list or the text club.

Do you sell gift cards?

Yes. A gift card is the safest option when you aren't certain about fitment, sizing, or paint color — the three things that are impossible to guess from the outside.

Shipping & Delivery

Costs, destinations, and what to expect.

How much will shipping cost?

Shipping is calculated at checkout based on the items in your cart, and is displayed before you place your order. We aim to keep shipping costs down. Oversized items may incur additional charges, which are clearly noted on the product page.

Can I ship my order to a different address?

Yes. You can enter a separate shipping address during checkout.

Do you ship internationally?

Yes, we're happy to provide worldwide service. Shipping charges are calculated during checkout. Customs fees and duties are the responsibility of the buyer, and international orders ship complete rather than in multiple shipments — see our store policies for full details.

When will I receive my order?

Orders are processed within one business day. Stock items generally ship within 7–10 business days. Custom and made-to-order items take longer to produce, and that lead time is noted on the product page. Occasionally an item goes on backorder — if that affects your order, we'll let you know.

Order Status & Tracking

Where your order is, and what the status actually means.

How do I track my order?

You'll receive an email with tracking information once your order ships. You can also view your orders any time by signing in to your account. The Route app is optional and is not required for tracking.

Why does my order say "Fulfilled" if it hasn't shipped yet?

"Fulfilled" means our team has reviewed your order and passed it to the appropriate fulfillment partner. You'll receive a shipping confirmation email with tracking once it actually ships.

Why did I only receive part of my order?

Most of our parts ship directly from the manufacturers who build them, so an order with multiple items may ship separately from different locations, on different days. You'll receive tracking for each shipment as it becomes available. Nothing is missing — the rest is still on its way.

Why was I charged before my order shipped?

Payment is taken at checkout to reserve your items and begin processing. This is standard for made-to-order and drop-shipped items, which are put into production or pulled for you once the order is placed.

Fitment & Sizing

The two questions worth asking before you order rather than after.

Will this part fit my Camaro?

Every listing shows the years and generations it's built for. Six generations across nearly sixty years is a lot of ground, and some parts are specific to a body style or a trim as well. If you're unsure, email us the direct link to the product along with the year and generation of your car, and we'll confirm before you order.

What size apparel should I order?

See our sizing charts for general US sizing and how to measure. We carry apparel from many different manufacturers and they don't all size the same way, so where a product has its own sizing chart on its page, that chart is the one to follow.

Returns & Exchanges

Start every one of these by email.

How long do I have to return something?

You have 30 days. Full terms and conditions are on our Returns & Exchanges page.

How do I return or exchange an item?

Email us at help@camarostoreonline.com with your order number. Full terms are on our Returns & Exchanges page.

Customer Support

Real people, Monday through Friday.

What are your customer service hours?

Monday through Friday, 9:00 AM to 4:00 PM ET. Closed weekends and holidays. Emails and voicemails that come in after hours are addressed the next business day.

How do I reach you?

Email: help@camarostoreonline.com — the fastest option, and the only way to start a return or a claim.
Phone: 704-574-9730. We answer calls live Monday through Friday, 9:00 AM to 4:00 PM ET. We're a small team, so if everyone is already on a call, leave a voicemail with your name, order number, and reason for calling and we'll get back to you as soon as we can.

I ordered from one of your other stores. Who do I contact?

The same team supports all five of our stores. Just include your order number and the store name when you write, since order numbers are issued per store. See our other stores.

Do you have a physical retail store I can visit?

No — we operate exclusively online. We're based in Charlotte, North Carolina, but we don't have a showroom or a walk-in counter.