Q: Is my personal information kept private? Is it safe to use my credit card?
A: Yes, your personal information is kept private and it is safe to use your credit card.
Q: How much will shipping cost?
A: Shipping is calculated at checkout based on weight and how far it is traveling. Please note that oversized items may be subject to additional charges.
Q: Can I have an item shipped to an address other than my own?
A: Yes, During the checkout process you will be given the option to send your order to another address.
Q: How do I track my order?
A: Once your order ships we will forward tracking to you via email.
Q: When is my credit card charged for an order?
A: Your credit card will be charged at the time the order is placed. Many of our items are custom made so we are charged upfront as well.
Q: Can someone outside of the United States place an order?
A: Yes, we are happy to provide Worldwide service for our customers. Your shipping charges will be calculated during the checkout process. Customs and duty remain the responsibility of the buyer.
Q: When will I receive my order?
A: We process all orders within 24 hours of placement. Standard domestic shipping generally ships within 7-10 business days, longer for custom items. Please note that multiple item orders often arrive in separate packages.