Frequently Asked Questions (FAQs)
Q: Is my personal information kept private? Is it safe to use my credit card?
A: Yes, your personal information is kept private and it is safe to use your credit card.
Q: How much will shipping cost?
A: Unfortunately, the cost of shipping is a real expense. Our goal is to minimize your shipping costs. Shipping is calculated at checkout based on the items in your cart and will be displayed prior to you placing an order. Please note that oversized items may be subject to additional charges, which will be noted on the product page.
Q: Can I have an item shipped to an address other than my own?
A: Yes, during the checkout process you will be given the option to send your order to another address.
Q: How do I track my order?
A: Once your order ships, you will receive a tracking notification via email.
Q: When is my credit card charged for an order?
A: Your credit card will be charged at the time the order is placed.
Q: Can someone outside of the United States place an order?
A: Yes, we are happy to provide worldwide service for our customers. Your shipping charges will be calculated during the checkout process. Customs and duty fees are the responsibility of the buyer.
Q: When will I receive my order?
A: Orders are processed within one business day of placement. Standard domestic shipping generally ships within 7-10 business days for stock items. Please note that custom items do generally take longer for production and is noted on the product pages. Additionally, due to the ongoing logistics and supply chain challenges, some items do occasionally go on backorder due to unexpected delays relative to receiving and processing. Please note that if your order contains multiple items, they may deliver to you in separate packages as we ship from multiple locations around the country depending upon where the inventory is located.
Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday from 8am ET to 5pm ET. For emails, messages and voicemails received during weekends or evenings, our goal is to respond and address them by the next business day. We are here to help and happy to assist you. You can email us at firstname.lastname@example.org or call us at 1-888-420-8388. We are driven by great customer service!