Contact Us
Contact Us
Hours of Operation
Our customer service specialist is available Monday through Friday, 9am to 4pm Eastern Time. We are closed on weekends and holidays.
Email & Contact Form
For the fastest response, please email us at help@carolinaonlineretail.com or use the contact form below to send your message. We monitor both regularly during business hours and reply as quickly as possible.
Phone & Voicemail
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Due to the high volume of calls, our specialist cannot take calls in real time. You are welcome to leave a voicemail at 704-574-9730. This ensures we can address all customers equally.
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Phone response times may take 1–2 business days depending on your inquiry. For parts requests, we recommend sending an email.
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We will call back, but it may take time as we research your order or question with our suppliers.
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Because of these delays, email is the fastest way to get a response.
Returns & Exchanges
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Returns, Exchanges & Defective Merchandise
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All returns, exchanges, and defective merchandise issues must be submitted via email or the contact form.
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We cannot assist with these matters over the phone due to the processes required.
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Store Policies | Returns & Exchanges
Frequently Asked Questions (FAQs)